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Our Policies.

Customer Responsibilities

As a customer you ensure:

  • That you have a valid and up to date prescription from your optometrist

  • the prescription you enter on ezoptometry.com.au is correct and matches your prescription

  • you will renew your prescription with your optometrist if it has expired

  • you will practice good contact lens hygiene

 

Ezoptometry.com.au is not responsible for any issues if you do not comply with the customer responsibilities​. When you place an order on this website, you agree to the above terms. If any issues arise, we are entitled to request a copy of your prescription before we proceed processing of any claims.

Shipping Policy

Local Pickup: 

  • Instore pick up available for no extra charge on Mondays to Fridays 9 - 5pm and Saturday 9 - 1pm

  • An email will be sent out when items are ready to be collected

Flat Rate Shipping:

  • $10 flat rate shipping across Australia. No international shipping.

  • Fully compostable packaging made from corn, this includes the satchel, tape, paper, labels and wrapping.

  • Carbon Neutral Shipping with our delivery partner

  • Order processing takes 1-3 days, email with tracking will be sent when items are posted

  • Once order has been shipped, we will be unable to make changes to your order

Refunds & Returns

Exchanges: 

  • 60 Days exchange policy, if you have ordered the wrong prescription or your power has changed

  • The items must be in original condition, meaning unopened with labels attached & in resellable condition

  • The items must have not past the expiry date

  • You will be in charge of any costs related to returning the product to us

  • you can exchange your item for a store credit or refund within the 60 days

  • If exchanging outside the 60 days, you will be given a store credit to use within 1 year, the items still have to be returned

Returns & Refunds:

  • You are entitled to a refund if your items are defective, do not use and store in a safe place

  • Please keep your defective items as our manufacturer's require the original items to determine eligibility for a replacement

  • We will issue a refund or store credit, if the items are determined to be defective

Exchange/Refunds Procedure:

  1. Email ellen.myhealth@gmail.com  with your order number, date of purchase & reason for return

  2. You will receive a refund number

  3. Send the items back to us, we will not be liable for lost or damaged returns

If you need any assistance with your order, please contact ellen.myhealth@gmail.com

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