Our Policies.

Customer Responsibilities

As a customer you ensure:

That you have a valid and up to date prescription from your optometrist
the prescription you enter on ezoptometry.com.au is correct and matches your prescription
you will renew your prescription with your optometrist if it has expired
you will practice good contact lens hygiene

Ezoptometry.com.au is not responsible for any issues if you do not comply with the customer responsibilities. When you place an order on this website, you agree to the above terms. If any issues arise, we are entitled to request a copy of your prescription before we proceed processing of any claims.

Shipping Policy

Local Pickup:

Instore pick up available for no extra charge on Mondays to Fridays 9 - 5pm and Saturday 9 - 1pm
An email will be sent out when items are ready to be collected

Flat Rate Shipping:

$10 flat rate shipping across Australia. No international shipping.
Fully compostable packaging made from corn, this includes the satchel, tape, paper, labels and wrapping.
Carbon Neutral Shipping with our delivery partner
Order processing takes 1-3 days, email with tracking will be sent when items are posted
Once order has been shipped, we will be unable to make changes to your order

Refunds & Returns

Exchanges:

60 Days exchange policy, if you have ordered the wrong prescription or your power has changed
The items must be in original condition, meaning unopened with labels attached & in resellable condition
The items must have not past the expiry date
You will be in charge of any costs related to returning the product to us
you can exchange your item for a store credit or refund within the 60 days
If exchanging outside the 60 days, you will be given a store credit to use within 1 year, the items still have to be returned

Returns & Refunds:

You are entitled to a refund if your items are defective, do not use and store in a safe place
Please keep your defective items as our manufacturer's require the original items to determine eligibility for a replacement
We will issue a refund or store credit, if the items are determined to be defective

Exchange/Refunds Procedure:

Email ellen.myhealth@gmail.com with your order number, date of purchase & reason for return
You will receive a refund number
Send the items back to us, we will not be liable for lost or damaged returns

If you need any assistance with your order, please contact ellen.myhealth@gmail.com