Our Policies.
Customer Responsibilities
As a customer you ensure:
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That you have a valid and up to date prescription from your optometrist
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the prescription you enter on ezoptometry.com.au is correct and matches your prescription
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you will renew your prescription with your optometrist if it has expired
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you will practice good contact lens hygiene
Ezoptometry.com.au is not responsible for any issues if you do not comply with the customer responsibilities​. When you place an order on this website, you agree to the above terms. If any issues arise, we are entitled to request a copy of your prescription before we proceed processing of any claims.
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Shipping Policy
Local Pickup:
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Instore pick up available for no extra charge on Mondays to Fridays 9 - 5pm and Saturday 9 - 1pm
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An email will be sent out when items are ready to be collected
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Flat Rate Shipping:
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$10 flat rate shipping across Australia. No international shipping.
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Fully compostable packaging made from corn, this includes the satchel, tape, paper, labels and wrapping.
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Carbon Neutral Shipping with our delivery partner
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Order processing takes 1-3 days, email with tracking will be sent when items are posted
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Once order has been shipped, we will be unable to make changes to your order
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Refunds & Returns
Exchanges:
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60 Days exchange policy, if you have ordered the wrong prescription or your power has changed
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The items must be in original condition, meaning unopened with labels attached & in resellable condition
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The items must have not past the expiry date
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You will be in charge of any costs related to returning the product to us
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you can exchange your item for a store credit or refund within the 60 days
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If exchanging outside the 60 days, you will be given a store credit to use within 1 year, the items still have to be returned
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Returns & Refunds:
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You are entitled to a refund if your items are defective, do not use and store in a safe place
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Please keep your defective items as our manufacturer's require the original items to determine eligibility for a replacement
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We will issue a refund or store credit, if the items are determined to be defective
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Exchange/Refunds Procedure:​
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Email ellen.myhealth@gmail.com with your order number, date of purchase & reason for return
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You will receive a refund number
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Send the items back to us, we will not be liable for lost or damaged returns
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If you need any assistance with your order, please contact ellen.myhealth@gmail.com