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Our Policies.
Customer Responsibilities
As a customer you ensure:
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That you have a valid and up to date prescription from your optometrist
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the prescription you enter on ezoptometry.com.au is correct and matches your prescription
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you will renew your prescription with your optometrist if it has expired
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you will practice good contact lens hygiene
Ezoptometry.com.au is not responsible for any issues if you do not comply with the customer responsibilities. When you place an order on this website, you agree to the above terms. If any issues arise, we are entitled to request a copy of your prescription before we proceed processing of any claims.
Shipping Policy
Local Pickup:
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Instore pick up available for no extra charge on Mondays to Fridays 9 - 5pm and Saturday 9 - 1pm
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An email will be sent out when items are ready to be collected
Flat Rate Shipping:
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$10 flat rate shipping across Australia. No international shipping.
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Fully compostable packaging made from corn, this includes the satchel, tape, paper, labels and wrapping.
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Carbon Neutral Shipping with our delivery partner
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Order processing takes 1-3 days, email with tracking will be sent when items are posted
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Once order has been shipped, we will be unable to make changes to your order
Refunds & Returns
Exchanges:
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60 Days exchange policy, if you have ordered the wrong prescription or your power has changed
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The items must be in original condition, meaning unopened with labels attached & in resellable condition
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The items must have not past the expiry date
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You will be in charge of any costs related to returning the product to us
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you can exchange your item for a store credit or refund within the 60 days
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If exchanging outside the 60 days, you will be given a store credit to use within 1 year, the items still have to be returned
Returns & Refunds:
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You are entitled to a refund if your items are defective, do not use and store in a safe place
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Please keep your defective items as our manufacturer's require the original items to determine eligibility for a replacement
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We will issue a refund or store credit, if the items are determined to be defective
Exchange/Refunds Procedure:
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Email ellen.myhealth@gmail.com with your order number, date of purchase & reason for return
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You will receive a refund number
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Send the items back to us, we will not be liable for lost or damaged returns
If you need any assistance with your order, please contact ellen.myhealth@gmail.com